Effective date: January 15, 2024
Your Data Rights
E-Porichoy respects your privacy rights and provides this portal to help you exercise control over your personal information. Depending on your location and applicable laws, you may have various rights regarding your personal data.
Types of Requests
Access Request (Right to Know)
Request a copy of the personal information we have collected about you, including:
- Categories of personal information collected
- Sources of personal information
- Business purposes for collection
- Categories of third parties with whom we share information
- Specific pieces of personal information collected
Correction Request (Right to Rectification)
Request correction of inaccurate personal information we maintain about you.
Deletion Request (Right to Erasure)
Request deletion of your personal information, subject to certain exceptions for legal compliance, fraud prevention, or legitimate business purposes.
Portability Request
Request a copy of your personal information in a structured, commonly used, and machine-readable format.
Restriction Request
Request limitation of processing of your personal information under certain circumstances.
Objection Request
Object to processing of your personal information based on legitimate interests or for direct marketing purposes.
How to Submit a Request
Email Request
Send your request to info@eporichoy.com with the following information:
- Subject Line: "Data Request - [Type of Request]"
- Full Name: As it appears in our records
- Email Address: Associated with your account
- Request Type: Specify what you're requesting
- Details: Provide specific information about your request
- Verification: Include information to help us verify your identity
Required Information
To process your request efficiently, please include:
- Your full name and email address
- Account information (if applicable)
- Specific time period for the request (if relevant)
- Any additional context that helps identify your data
Identity Verification
To protect your privacy and prevent unauthorized access, we must verify your identity before processing requests. Our verification process may include:
Standard Verification
- Confirming your email address
- Matching account information
- Verifying recent account activity
Enhanced Verification
For sensitive requests (deletion, access to sensitive data), we may require:
- Government-issued ID verification
- Additional account verification questions
- Multi-factor authentication
Authorized Agents
You may authorize someone to make requests on your behalf. Authorized agents must provide:
- Written Authorization: Signed document from you authorizing the agent
- Agent Identification: Valid identification of the authorized agent
- Proof of Authority: Power of attorney or other legal documentation
- Your Verification: We may still need to verify your identity directly
Processing Timeline
Standard Timeline
- Acknowledgment: Within 10 business days
- Response: Within 45 days of receipt
- Extension: Up to 90 days for complex requests (with notification)
Factors Affecting Processing Time
- Complexity and scope of the request
- Volume of data involved
- Need for additional verification
- Technical requirements for data extraction
Request Limitations
Frequency Limits
To prevent abuse and ensure fair resource allocation:
- Access requests: Maximum 2 per 12-month period
- Other requests: Reasonable frequency based on circumstances
- Excessive requests may incur administrative fees
Legal Exceptions
We may deny or limit requests when:
- Required for legal compliance
- Necessary for fraud prevention or security
- Protected by attorney-client privilege
- Would compromise others' privacy rights
- Technically infeasible or disproportionate effort
Data Delivery Methods
For Access Requests
- Secure Email: Encrypted attachment for small datasets
- Secure Portal: Temporary download link for larger datasets
- Physical Mail: Upon request, for sensitive information
Data Formats
- PDF for human-readable reports
- CSV/JSON for structured data
- Original file formats when applicable
Fees and Costs
Free Services
The following are provided at no charge:
- First access request per 12-month period
- Correction of inaccurate information
- Standard deletion requests
- Basic portability requests
Potential Fees
Administrative fees may apply for:
- Excessive or repetitive requests
- Complex technical extractions
- Expedited processing requests
- Physical delivery of documents
We will notify you of any applicable fees before processing your request.
Appeal Process
If you're unsatisfied with our response to your data request:
Internal Appeal
- Email info@eporichoy.com with "Data Request Appeal" in the subject line
- Include your original request reference number
- Explain the basis for your appeal
- We will review and respond within 30 days
External Options
You may also have the right to:
- File a complaint with your local data protection authority
- Seek judicial remedy under applicable privacy laws
- Contact relevant consumer protection agencies
Special Considerations
Deceased Individuals
Requests regarding deceased individuals may be processed when submitted by:
- Legal representatives with proper documentation
- Immediate family members with proof of relationship
- Executors of the estate with legal authority
Business Accounts
For business or organizational accounts:
- Authorized representatives must provide business credentials
- Requests may require additional verification
- Some rights may not apply to business-to-business data
Contact Information
For data requests or questions about this process:
- Email: info@eporichoy.com
- Subject Line: "Data Request - [Request Type]"
- Response Time: We aim to acknowledge all requests within 10 business days
For general privacy questions, please see our Privacy Policy.